Milaca Elim Meadows is proud to announce that we have received the 2024 Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.
Congratulations to all of our staff at Milaca Elim Meadows for your outstanding work! This highlights the level of service we provide to residents in Milaca, MN.
We were recognized as Best in Class in the following categories:
Assisted Living:
- Overall Satisfaction
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
- Dining Services
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-In Process
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Admission Process
- Overall Customer Experience
About Pinnacle Quality Insight:
Throughout 2023, Milaca Elim Meadows residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Milaca Elim Meadows in multiple categories.
About Us:
Milaca Elim Meadows is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
